In February I posted about a disappointing replacement that Topps had sent me for an outstanding redemption I had from 2013 Topps Archives Baseball that probably wasn't going to be produced. After thinking it over and discussing it in the comments of that blog post I submitted a follow-on ticket to Topps Customer Support, outlining my reasoning and asking what they could do for me. I think I was able to make my case civilly, and I hope it read that way on the other end.
After about a week I got a message back saying that Topps had miscalculated the value on the original transaction and that they would be sending me a replacement card with a book value of $40. A couple of weeks after that a package showed up in the mail with the following card enclosed:
It's a 2013 Topps Museum Collection Momentous Materials Jumbo Relic Autograph card of Josh Hamilton. Cardboard Connection says that these fell one per case in Museum Collection, and this copy is numbered # 09 / 10. These are not a frequent item that pops up for sale, but the most recent eBay sales for similar items have been in the $25-30 range, which in my opinion lines up favorably with a book valuation of $40. Hamilton isn't a guy I really collect, but I can't complain about getting a case hit from Museum Collection in exchange for my case hit redemption from Topps Archives.
Combining this with the original card they sent me makes up for the original value of my redemption card and the frustration I experienced with the transaction, so I am considering things even at this point. I am satisfied and I think that Topps customer service came through and did right by me in the end. I'll post a link from my original post to this one so that future readers of that post can easily find out what happened.